Refunds & Cancellations

The rule

Full refund any time before the first session. After the first session, the month isn't refundable. That's the whole policy.

Why it works that way

Workshops are capped, most of them small. When your student takes a seat, that seat is gone, and I've usually turned someone else away for it. Once the month is underway I've reserved the time and turned down the alternative, so I can't give the month back.

Before the workshop starts, none of that has happened yet. So change your mind freely, right up until the first session, and you get every dollar back.

How to cancel

Email hello@theheadmasterandme.com before the first session and tell me which student and which workshop. Refunds go back to the card you paid with, usually within a few business days once I've sent it.

Materials-heavy workshops

A few workshops (welding and sewing, mainly) mean I buy materials for your student before we start. If you cancel after I've bought them, ask me and we'll work it out. I'm not trying to keep your money for steel you didn't use.

If I cancel

If I cancel a workshop or can't hold up my end, you get a full refund, whether or not the workshop has started. That one isn't complicated.

One-on-one sessions

Tutoring and reading practice are arranged directly with me. Life happens, so if you need to move a session, tell me as early as you can and we'll find another time. Same rule for the month: refundable before we start, not after.

Charter-funded families

If your family is funded through Heartland Charter School or Gorman Learning Charter Network or iLEAD Exploration, you didn't pay me directly and this page doesn't apply to you. Your school is billed for the enrollment. Talk to me and to your school if something needs to change.

Something went wrong?

Email me before you dispute a charge with your bank. Nearly everything is fixable in one message, and I'd rather hear from you than from a card issuer.hello@theheadmasterandme.com